Refund policy

At Hello Milso, every item is made to order and fulfilled through a trusted third-party production partner. Because of this custom process, we do not accept returns or exchanges at this time. We encourage you to carefully review the product details and refer to the sizing chart before placing your order.

Refunds for Damaged or Defective Items

While we cannot offer refunds for issues like incorrect size or change of mind, we absolutely stand behind the quality of our products.

If your item arrives damaged or defective, please reach out within 30 days of delivery with:

• Clear photos showing the issue
• Your order number and contact information
• Your preference for either a replacement or a refund

If you opt not to receive a replacement, we will issue a refund to your original payment method.

We appreciate your understanding and support of our small, military-spouse-owned business. If you have questions before ordering, feel free to reach out, we’re always happy to help!