Shipping policy

Processing Time:
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. We use United States Postal Service for most deliveries, and now offer international shipping through various carriers.

International Shipping:
We now offer international shipping to select countries. Shipping rates and delivery times will be calculated at checkout based on the destination. Please note that international shipments may take longer to process and deliver due to customs regulations and transit times.

Customs, Duties, and Taxes:
Hello Milso is not responsible for any customs fees, duties, or taxes applied to your order upon entry into your country. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages:
Hello Milso is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Shipping Protection Option:
We offer an optional shipping protection at checkout. If you select this option, it will cover lost or damaged items during transit. If you do not choose shipping protection, Hello Milso is not responsible for any damages or losses during shipping.

Returns Policy:
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.